1. Introduction
Oak House Farm Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal data when you visit our website, including when you make payments.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We may collect and process the following categories of personal data:
- Identity Data: Name, username or similar identifier
- Contact Data: Billing address, delivery address, email address, telephone number
- Financial Data: Payment details (processed securely via third-party providers; we do not store full card details)
- Transaction Data: Details about payments and purchases
- Technical Data: IP address, browser type, device information
- Usage Data: Information about how you use our website
- Marketing Data: Preferences in receiving marketing communications
3. How We Use Your Data
We use your personal data to:
- Process and fulfil orders, including managing payments and deliveries
- Communicate with you regarding your orders or enquiries
- Manage our relationship with you
- Improve our website, products, and services
- Send marketing communications (where you have opted in)
- Prevent fraud and ensure security
- Comply with legal obligations
4. Legal Basis for Processing
We rely on the following legal bases:
- Contract: To process and deliver your orders
- Legal obligation: For tax, accounting, and regulatory requirements
- Legitimate interests: To run and improve our business
- Consent: For marketing communications and non-essential cookies
5. Payment Processing
Payments made through our website are processed securely by trusted third-party payment providers (currently we use Dojo).
- We do not store full debit/credit card details
- Payment providers process your data in accordance with their own privacy policies
- We ensure all payment processors comply with relevant security standards (e.g., PCI-DSS)
6. Data Sharing
We may share your personal data with:
- Payment processors and financial institutions
- Delivery and logistics providers
- IT service providers and website hosting partners
- Professional advisers (legal, accounting)
- Regulatory authorities where required
We never sell your personal data.
7. International Transfers
If any data is transferred outside the UK, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries with adequate protection.
8. Data Retention
We retain personal data only as long as necessary:
- Order and transaction data: up to 6–7 years (for legal/tax purposes)
- Marketing data: until you withdraw consent
- Technical data: as required for analytics and security
9. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
- Secure servers and encryption (SSL)
- Access controls
- Regular security monitoring
10. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, contact us using the details below.
11. COOKIE POLICY
What Are Cookies?
Cookies are small text files stored on your device when you visit our website.
Types of Cookies We Use:
- Strictly Necessary Cookies
Required for website functionality (e.g., shopping cart, checkout) - Performance & Analytics Cookies
Help us understand how visitors use our site (e.g., page views, traffic) - Functionality Cookies
Remember your preferences and settings - Marketing Cookies
Used to deliver relevant advertising (only with your consent)
Managing Cookies
You can control cookies via:
- Our cookie consent banner
- Your browser settings
You can choose to block or delete cookies, but this may affect website functionality.
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy practices.
13. Changes to This Policy
We may update this policy from time to time. Updates will be posted on this page with a revised date.
14. Contact Details
Oak House Farm Ltd
Abbey Oaks Farm, Sproughton, Ipswich, IP8 3DH
email:
